Good Self, Bad Self by Judy Smith

Takeaways from a crisis management expert...

• "Everything you worked for can disappear in the blink of an eye." (e.g. Congressman Weiner)

• "People with massive ego tend to protect and defend it all costs."

• If you are prone to overreaction it may be from the desire to be important.

• The earlier you recognize and own a mistake the smaller your crisis will be.

• It's important to have people around you who offer honest opinions even if they tell you something you don't want to hear.

• Being perceived as selfish, inflexible and non-accommodating can leave you dangerously isolated and without allies.

• People who overly accommodate at work rarely get the opportunity to stand out. Being too accommodating doesn't guarantee a promotion or raise for being a team player; more than likely it just ensures future crappy assignments.